FAQ

Credit cards (visa, MasterCard, JCB, American Express)
PayPal

We don't accept orders by phone or email.

We enclose a detailed statement showing the amount.
Please use the statement or the order confirmation email as your receipt.

Once your order is completed, an order confirmation email will be automatically sent to your registered email address within a few minutes.

*If you do not receive an order confirmation email.
Please contact using the contact form.

We are very sorry, but we cannot cancel or change it after completing your order.

Your order may be canceled or you may be contacted by our staff in the following cases:

・If there are any inaccuracies or missing information in your name, phone number, email address, or shipping address.
・If the name of the cardholder differs from the name of the person placing the order.

Please check the "GIFT BAG" button on the cart screen.
Three sizes (Small, Medium, Large) are available. Please check your size before ordering.

*The gift bag will be sent with the product in a folded state.
*You can order up to one gift bag per order.

1. Submit a Returns and Exchanges Request
If you wish to return or exchange an item, please apply through the Returns and Exchanges Request Form.

2. Return the Product
・Please include the product tag and delivery note with your return. Ensure the item is returned in its original packaging (bag, box, etc.) as it was delivered, and pack it carefully to prevent any damage or contamination during shipping.
・For returns due to customer convenience, return shipping costs are the responsibility of the customer. For returns due to our error, we will bear the return shipping costs.

*If your shipping address is outside of Japan, please contact us via the inquiry form.

Items purchased through our online store can only be returned within 7 days of arrival (returns at your convenience).
In addition, we will accept returns only within 14 days from the date of arrival of the product only if the quality of the product does not conform to the contract contents (if there is damage, dirt, etc.) or if the product is received different from the order (return due to our convenience).
We accept exchanges only for products that are the same as returned items. However, please note that we may not be able to meet your request for replacement depending on our availability, so we will respond with a refund in that case.
In addition, even if there is a problem with the ordered product, we will not be able to receive any returns that are 14 days from the date of arrival of the product.
Even if the delivery destination is an overseas customer, we accept returns and exchanges under the above conditions.
Returns and exchanges cannot be accepted in the following cases: Please understand in advance.

・ When 7 days have passed since the arrival of the product
・ When it is used even once
・ When odors adhere, dirt, damage, etc. occur under the customer
・ Processing under the customer (such as so-up), when washed, when the tag or label is separated, or when a part of the product or accessories, etc. is lost

We sincerely apologize for the inconvenience caused by a defect in our product.

[If purchased through the CFCL Online Store]
Please follow the steps below to submit a return or exchange request.

1. Submit a Returns and Exchanges Request
Please apply via the Returns and Exchanges Request Form.
・If you wish to receive a refund:
Please select the refund option.
・If you wish to exchange for the same product:
Please select the exchange option and choose the same size/color.
・If you wish to exchange but the item is out of stock (displayed as sold out and cannot be selected):
Please write your exchange request in the remarks field and select the refund option.
Our customer support team will contact you.

2. Return the Product
・Please include the product tag and delivery note with the return, and return the product in its original packaging (bag, box, etc.).
・Please pack the item securely to prevent damage or contamination during shipping.
・Return shipping costs will be borne by us if the return is due to our fault.

[If purchased at a CFCL physical store or if your shipping address is overseas]
Please contact us via the inquiry form.

Please note that we do not accept returns or exchanges if the item is sent back without prior notice.
If returns or exchanges due to customer preferences are made excessively, we may refuse further requests.

・ If all items are returned, the full amount of the item (including consumption tax) will be refunded. In the case of partial returns, only the price of the product (including consumption tax) will be refunded.
・ It takes about 10 days from confirmation of arrival of the returned product to completion of the procedure for refund procedure. Please note.
・ After the returned product arrives, we will process the refund through the credit card company. Due to the circumstances of the credit card company, it may take some time for the refund. Please note. For more information, please contact your credit card company.

The products you ordered will be shipped by Sagawa Express Takkyubin.

The shipping fee will be 1,000 yen nationwide (Okinawa prefecture and remote islands will be charged separately) per order.

*Currently, we offer free shipping to customers when the purchase amount is 20,000 yen or more (total of product price and consumption tax).

We will ship the item within 1-3 business days after confirming your order. However, if you specify the delivery date and time, we will ship according to the specified delivery date and time.

*Please note that it may take some time to ship due to product shortages, concentration of orders, etc.
*We do not ship on holidays (Saturday, Sunday, national holidays, year-end and New Year holidays). In addition, please note that our company may be closed without notice.

You can select the desired delivery date and time at the bottom of the cart page.
If you want the shortest shipping, please select "Not specified" as the delivery date and time.
You can specify the delivery time zone from the following 6 time zones by Sagawa Express time zone service.
In the morning (8:00 to 12:00), 12:00 to 14:00, 14:00 to 16:00, 16:00 to 18:00, 18:00 to 20:00, 19:00 to 21:00 We apologize for the inconvenience, but due to the regulations of Sagawa Express, some areas cannot be specified as time zones.
Depending on the region, even if you specify the delivery time zone when ordering, it may not be possible to deliver at the exact time. For more information, please contact your local Sagawa Express office.

We apologize for the inconvenience, but the delivery date and time cannot be changed after the order is completed.
When ordering, please check the delivery date and time before registering.

As a general rule, the product can be received within 14 days from the date of delivery.
If you are absent at the time of delivery, the delivery company will post a notice of absence. Please inform the delivery company of the desired redelivery date within the redelivery period and receive it. If you do not contact us using the contact information provided in the out-of-office notification, or if your address is incorrect, we will automatically return it to you. The returned product will be processed at our discretion.
Please note that we may not be able to accept subsequent orders for customers who have been absent for a long period of time and who have refused to receive the product due to customer convenience, or who have determined that we do not intend to purchase due to repeated returns or cancellations. give me.

Items ordered in multiple batches cannot be shipped together. Please note.

Orders for delivery to remote islands (excluding the main islands of Okinawa and Hokkaido) will be handled separately by e-mail. Please contact us.
In addition, please note that we will cancel your order and contact you for orders for which purchase procedures have already been completed for remote islands.

Even after confirming your order, we will change the delivery address if time permits.
In that case, Please contact us.
It cannot be changed if it has already been shipped. Please note.

We delivery by EMS or FedEx.
We reserve the right to change the shipping carrier depending on the country and time of year.

We accept delivery to the target delivery areas of EMS (Asia, Oceania (excluding Australia), Europe, the United States) and FedEx (North America (excluding the United States), South America, Africa, Australia), but some countries / regions cannot accept delivery. In addition, due to the new coronavirus, delivery to some countries / regions has been suspended.
Please note that delivery to the applicable country / region will be cancelled.
For more information, Please contact us.

The shipping fee will be 1,000 yen per order.

*Currently, we offer free shipping to customers when the purchase amount is 20,000 yen or more (total of product price and consumption tax).

Customs duties, customs fees, etc. due to the purchase of the product will be borne by the customer in accordance with the laws and regulations of the country of delivery.
Taxes and customs fees vary from country to country, so please contact the customs office of the destination country for details, or "Tariff rates around the world" (https://www.jetro.go.jp/theme/export/tariff/)Please confirm.

We will ship the item within 5-7 business days after confirming your order.
*Please note that it may take some time to ship due to product shortages, concentration of orders, etc.
*We do not ship on holidays (Saturday, Sunday, national holidays, year-end and New Year holidays).

Please check here for the delivery time.
EMS
https://www.post.japanpost.jp/int/deli_days/ems/tokyo.html
FedEx International Priority
https://www.fedex.com/ja-jp/shipping/services/international-priority.html

Please note that you cannot specify the delivery date and time.

Please note that if you are absent for a long period of time or refuse to receive the item due to your convenience, you will be responsible for the shipping fee when shipping and the shipping fee when returning to Japan.
In addition, we may not be able to accept subsequent orders for customers who have determined that we do not intend to purchase due to repeated returns or cancellations.

Items ordered in multiple batches cannot be shipped together.

By registering your email address using the Restock Request button displayed on sold-out product pages, you can receive a notification email when the item is back in stock.

*Please note that this function does not guarantee the purchase or restocking of the item.
*We do not accept requests for transfers from other stores.
*We are unable to provide individual restock notifications.

To ensure you can enjoy our products for years to come, we offer a repair service. You can request repairs through your my page.

*Please note that we currently do not accept repair requests from outside Japan.
*For items purchased outside of our official stores or the CFCL Online Store, please contact the store where you made your purchase.
*We do not offer services such as size adjustments or hemming.

For everyday care, please refer to our care guide.