Privacy Policy

"CFCL Official Online Store" ( hereinafter referred to as "this service") is a website operated by CFCL Co., Ltd. (hereinafter referred to as "our company"). In operating this service, we have laws and regulations applicable to each customer, such as the Act on the Protection of Personal Information ("Personal Information Protection Law"), the Personal Information Protection Policy, and the General Data Protection Regulations (EU General Data Protection Regulation). Therefore, we strive to protect your personal information. Please read this privacy policy carefully before using this service.

1. Collection and use of personal information
(1) The Company may collect and use the following personal information of customers for the purposes listed in "2. Purpose of use of personal information".
・ Customer's name, address, gender, nationality, date of birth, telephone number, fax number, e-mail address, occupation, inquiry content, etc.
・ Customer's product purchase history
・ Access log to this service (IP address, cookie, mobile device identification information, etc.)
・ Other personal information necessary for us to provide products and services to our customers
(2) For the purpose of (1), we will acquire personal information from the following sources.
① Obtained directly from the customer
(2) Obtained indirectly from the customer (example: IP address obtained when browsing this service, etc.)
③ Public information (information on the Internet)
④ Social media (eg Twitter, Instagram, Facebook, etc.)

2. Purpose of use of personal information
We will use the collected personal information of our customers to the extent necessary to achieve the following purposes.
(1) Performance of contract or response to request from customer before contract conclusion
In the following cases, we may handle personal information in order to fulfill the contract with you.
・ Shipping of our purchased products and payment
・ After-sales service and counseling service related to our products you purchased
② Customer service, marketing, etc.
We may handle personal information based on the fulfillment of contracts, the consent of our customers, and the legitimate interests of our company to carry out normal business, for the purpose of providing customer service to customers or marketing.
・ Questionnaire / survey for the development of our new products / services
・ Product policy planning, product development, production / logistics strategy planning for the purpose of improving service levels for customers
・ Planning of preferential treatment measures for customers regarding our products and notification of preferential treatment to customers
・ Management of purchase history of our products and service usage history such as after-sales service
・ Dissemination of information to customers by direct mail (by mail, telephone, e-mail, etc.) ・ Other appropriate and smooth execution of transactions with customers

3. Management of personal information
We will endeavor to keep your personal information accurate and up-to-date. In order to prevent loss, misuse, alteration and unauthorized access of customer's personal information, we will establish an appropriate internal system and implement strict security measures.

4SSL security and cookies
(1) About SSL security
SSL (*) is used on the pages related to the personal information of customers of this service to prevent the important information of customers from being read or falsified by a third party.
(*) SSL (Secure Socket Layer) is a security function that encrypts and communicates data. By encrypting with SSL, you can protect your personal information from hackers and crackers and send it securely.

(2) About cookies
A cookie is a small text file that a website sends to your computer's hard disk for the purpose of keeping records.
Cookies allow us to record information about your preferences for a particular site and make your use of the web more useful. The use of cookies has become an industry standard, and many sites use cookies to provide useful information to their customers.
Cookies identify the computer you use, but do not identify you personally. You can choose to use cookies. Most computer browsers are set to accept cookies, but if you feel uncomfortable with collecting information using these cookies, you can set your browser to refuse to accept cookies. is.
However, please note that if you refuse cookies, some or all of the services and functions of this website may not work properly.

5. Provision of personal data to third parties other than customers
We will not provide personal data to third parties without your consent. However, the following cases are excluded.
① When required by law
② When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the customer.
③ When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the customer.
④ When it is necessary for a national institution or a local public body or a person entrusted with it to cooperate in carrying out the affairs stipulated by laws and regulations, obtaining the consent of the customer will hinder the performance of the affairs. When there is a risk of
⑤ When we outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use specified in "2. Purpose of use of personal information"
⑥ When business succession (merger, company split, business transfer, etc.) including customer's personal information is made

6Relocation to a third country outside the EU
In order to achieve "2. Purpose of use of personal information", we will store all your personal data in Japan.

7Retention period
・ We will not store your personal data beyond the required limit.
・ You can request us to delete your personal data at any time. In addition, if personal data is no longer needed in light of "2. Purpose of use of personal information", we will delete the personal data.

8Customer rights
・ You request restrictions on access, correction, deletion, and processing of your personal information within the scope of applicable laws and regulations, object to our data processing, and have the right to data portability. Can be exercised.
・ You may withdraw your consent at any time if we handle your personal data with your consent.
・ When claiming these rights, please contact the contact information specified in "9. Inquiries regarding the handling of personal information". There is no cost to exercise these rights.
・ You have the right to file a complaint with the supervisory authority at any time, especially the regulators of EU member states allegedly having violated the GDPR.

9Inquiries regarding the handling of personal information
For inquiries, please contact the following administrator or data protection officer.
CFCL Co., Ltd.
Location: 5-15-9-502 Minami Aoyama, Minato-ku, Tokyo 107-0062
Email address:
[Data Protection Officer]
Yusuke Takahashi
Email address:

10. Changes to this privacy policy
We may revise this privacy policy without prior notice to you. If there are important changes, we will notify you in an easy-to-understand manner on our website.